International Calling Plans:
Frequently Asked Questions - Part 2

For pricing information on our international callback rate plans please visit web page.

Go to part 1 of the international callback FAQ's

WHAT ARE THE ADVANTAGES OF INTERNATIONAL CALLBACK?

• simple to use

• works from anywhere in the world where there is a phone

• no equipment modifications needed 

• allows for successive calls uses without hanging up

• faster, fully automatic dialing 

• eliminate hotel surcharges 

• clear high quality digital transmission via US dial tone

• activation generally in 24 hours or less 

• lower rates!! 

WHY MUST I SUPPLY A LOCATION NUMBER FOR THE CALLBACK TO WORK?
Fraud is a big problem so your callback number - even at a hotel - is one level of additional security for you and for the international callback company.

IS IT POSSIBLE TO CHANGE LOCATION NUMBERS IF I MOVE AROUND THE COUNTRY?
Yes. You can have multiple locations where you use callback. 

WHAT IF I DON'T KNOW THE NUMBER I WILL BE CALLING FROM, HOW DO I 'PROGRAM' IT INTO THE INTERNATIONAL CALLBACK SYSTEM?
There are two ways to set pre-approved callback numbers. 1) Establish the numbers before you leave the US programming into your approved list of callback location numbers. 2) You can make a call from overseas, and program your account to accept a new number, such as a payphone, a clients office or hotel.

WHAT ABOUT CALLING CARDS ARE THEY A COST EFFECTIVE OPTION?
In almost all cases international callback is more cost effective than calling cards. You can check our calling card options. 

ARE THERE BIG DIFFERENCES IN SERVICE AND SOUND QUALITY BETWEEN ALL THE CALLBACK COMPANIES?
All of the major international callback carriers uses fiber optic lines. Generally when there is a 'sound quality' problem, it almost always a problem with the carrier lines in the country you are calling from and not with the US dial tone.

For pricing information on our international callback rate plans please visit web page.

HOW IS INTERNATIONAL CALLBACK BILLED?
Billing is performed with a major credit card. Depending on the plan you select a detailed statement will be mailed to you each month or you can view your account online. 

Go to part 1 of the international callback FAQ's

There are many ways to make international calls detailed below.

• Direct Dial: Just pick up the phone and dial from US based phones, to overseas countries. This is the type of service most people have at home or work - reach any international country, by just dialing. Also called switched long distance. Direct dial international pricing for one of our most cost-effective plans is located below.
  

• 10-10 Dial Around: Keep your existing carrier by accessing another long distance carrier.  Either dial an 800 number or an access code (similar to 10-321) to get a different long distance carrier.
  

• International Callback: International callback is a cost-effective method to lower your international calling costs by bypassing the local dial tone of an foreign (to US) country and accessing dial tone directly from the US, you will make your calls on domestic US lines by accessing low cost US dial tone from foreign countries.

  International callback provides international telephone service at a discount of up to 50%, or more, in comparison to the rates of hotels, local PTT's, and U.S. calling card services.  

  Dial a US number from direct from any overseas number. Hang up immediately after the first ring. Since you do not connect, there are no connection fees.  The US number has caller ID and looks in the database to see if you are calling from an approved (registered) number.  Wait a moment for the computer to call you back, usually 10-60 seconds. (that is why it is called callback!) Enter your PIN code then call anywhere in the world.

  Callback offers the capability to call anywhere in the world to anywhere in the world, using domestic dial tone. The rates vary depending on which country you are calling from and to which country your are calling to. You can call France from Australia; you can England from Canada; you can call from a payphone in the US to your next appointment 5 miles away; or you can call from Hong Kong to Hong Kong using US dial tone.

• Calling Cards: Prepaid and "pay as you go" calling cards.
  

• Voice over internet protocol VOIP (internet telephony):  Use your computer to make international calls.  Exceptional rates FROM overseas countries to the US at just $0.10 to $0.15 per minute.