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International Callback Frequently Asked Questions

International Callback FAQ's
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WHY DO INTERNATIONAL RATES VARY SO MUCH?
Want to know how to save money calling overseas? Shop around! Rates vary widely! Our discount long distance company offers many different plans.

International Callback rates International callback is a cost-effective method to lower your international calling costs by bypassing the local dial tone of an foreign (to US) country and accessing dial tone directly from the US, you will make your calls on domestic US lines by accessing low cost US dial tone from foreign countries.

The reason international calls are so expensive is that many of the countries you are calling are monopolies. The government makes a few cents, (well, more than few cents) on each call coming in or leaving the country.

One carrier can charge 45 cents a minute to call Canada, while another only charges 5 cents to Canada. One carrier charges 50 cents to call the United Kingdom while a second carriers' fees are just 6 cents a minute to UK.

One carrier can charge the lowest rate ($0.49) you have ever seen to call India, and the same carrier may charge the highest rate you have ever found to call Pakistan.

International callback services can save our customers substantial money on calls from overseas countries to the US, or even between country calls. Money is saved because you bypass expensive, local dial tone and access cost effective US dial tone from any where in the world.

We offer three competitive programs that may meet your needs. For pricing information on our international callback rate plans please visit web page. 

HOW DO INTERNATIONAL CALLBACK SERVICES WORK AND SAVE ME MONEY?
The callback procedure is simple. You complete an online application with one of cost effective callback services. You are assigned an unlisted U.S. phone number that you will call from overseas and then hang up after one ring. Since you hang up BEFORE a connecting answer, there is no charge for the call. The number you called has caller ID and if you have pre-registered the number you are calling from our computer will then IMMEDIATELY call you back. (Hey, that is where they get the name callback.) You then dial the number you are calling and wait for the party to answer. After finishing your call, you simply hang up, or press a button on your phone to place another call.

When it rings you simply answer the phone and dial the number you wish to call along with your PIN code. That's all there is to it. You will receive highly detailed instructions from which ever carrier you sign elect to use for international calling. All calls are completely automatic - no operator assistance is required.

WHAT ARE SOME OTHER COST SAVINGS IDEAS FOR INTERNATIONAL CALLBACK?
1) If you have a cellular phone when you travel, make the international callback ring to your cell phone. In this way, you always have US dial tone.
2) If you have friends, family or business overseas, establish a callback account so they can you more cost effectively.
3) When you sign-up for international callback, please note that the service is very flexible, and you use it only when you require callback service. Therefore if you are in a location or country with the local telecom giving a better rate for a neighboring country, just dial the normal way. This way using both the local telecom and callback service you will save on your international calls.

For pricing information on our international callback rate plans please visit web page.

ADVANTAGES OF INTERNATIONAL CALLBACK

• international callback is easy to use

• works from anywhere in the world where there is a phone

• no equipment modifications needed 

• allows for successive calls uses without hanging up

• faster, fully automatic dialing 

• eliminate hotel surcharges 

• clear high quality digital transmission via US dial tone

• activation generally in 24 hours or less 

• lower rates!! 

WHY MUST I SUPPLY A LOCATION NUMBER FOR THE CALLBACK TO WORK. 
Fraud is a big problem so your callback number - even at a hotel - is one level of additional security for you and for the international callback company.

IS IT POSSIBLE TO CHANGE LOCATION NUMBERS IF I MOVE AROUND THE COUNTRY?
Yes. You can have multiple locations where you use callback. 

WHAT IF I DON'T KNOW THE NUMBER I WILL BE CALLING FROM, HOW DO I 'PROGRAM' IT INTO THE INTERNATIONAL CALLBACK SYSTEM?
There are two ways to set pre-approved callback numbers:
1) Establish the numbers before you leave the US programming into your approved list of callback location numbers. 
2) You can make a call from overseas, and program your account to accept a new number, such as a pay phone, a clients office or hotel.

WHAT ABOUT CALLING CARDS ARE THEY A COST EFFECTIVE OPTION?
In almost all cases international callback is more cost effective than calling cards. You can check our calling card options.

ARE THERE BIG DIFFERENCES IN SERVICE AND SOUND QUALITY BETWEEN ALL THE CALLBACK COMPANIES?
All of the major international callback carriers uses fiber optic lines. Generally when there is a 'sound quality' problem, it almost always a problem with the carrier lines in the country you are calling from and not with the US dial tone.

For pricing information on our international callback rate plans please visit web page.

HOW IS INTERNATIONAL CALLBACK BILLED?
Billing is performed with a major credit card. Depending on the plan you select a detailed statement will be mailed to you each month or you can view your account online. 

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