Buyers United buyersonline

Calling Cards Frequently Asked Questions

Q. Who is the underlying carrier for Buyers Online?
A. Buyers Online uses several different underlying carriers. The underlying carrier that you are on is determined by the state you are in. Buyers Online uses the Qwest, Frontier, IXC (Switched Services) networks. Again, the carrier is dependent upon the state.

Q. Does Buyers Online offer calling cards?
A. Yes. The rate is currently 9.9¢ per minute.

Q. What are the billing increments for the calling card?
A. All calls are billed in 6 second increments, with a 30 second minimum.

Q. How do I receive my Calling Card (s)?
A. Your Calling Cards will be mailed within 5 to 7 business days upon approval of your order.

Q. How are Personal Identification Numbers (PIN's) assigned?
A. Personal Identification Numbers (PIN's) are the 4 digit code that is requested when you sign up.

Q. Is there a monthly charge for my Calling Cards?
A. There is no additional charge for the calling card. However, the Buyers Online service does have a $1.95 monthly fee. A customer can order a calling card only if they choose to get the charges billed directly to their credit card. If a customer chooses long distance, they can choose to get billed directly or via a credit card payment.

Toll Free Services Frequently Asked Questions

Q. What is the monthly Access Charges on Toll Free Service?
A. There is a $1 per toll free number monthly Access Charge.

Q. What is the monthly charge for a Toll Free Number to be listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number if you chose to have it listed in the National Toll Free Directory.

Q. What is the rate on my toll free number?
A. The rate on your toll free number (s) is the same low 5.47¢/min. rate for interstate calls and the same low intrastate rate as your non-toll free telephone numbers,

Q. What are the billing increments?
A. The calls are billed in 6 second increments, with an 18 second minimum.

Q. How long will it take to activate a new toll free number (s)?
A. Please allow 5 business days for the activation of the new toll free number (s).

Q. How long will it take to switch an existing toll free number (s)?
A. FCC requires the current carrier to release your existing toll free number within 3 business days. Once released, your existing toll number (s) will be activated within 2 business days.

Credit Frequently Asked Questions.

Q. Does Buyers Online accept Credit Card payments?
A. Yes, you have a choice to pay by check or pay by credit card.

Q. Why is a Social Security number required for a residential order?
A. We require the Social Security number to obtain a credit profile report.

Q. Can I find out what information was obtained from the credit profile report?

A. The information obtained is confidential and by law, can not be provided. You can obtain a free copy of your credit profile report from the credit agency.

A. We require the Bank Name and Account Number to verify bank account information and history.

Provisioning Frequently Asked Questions

Q. How long will it take to switch my long distance service ?
A. It takes 5-7 business days from the time your order is verified.

Q. What is the $1.95 Billing Fee?
A. The $1.95 Billing Fee is charged each month that you are a Buyers Online customer.

Q. What are the billing increments?
A. All calls are billed in 6 second increments, with an 18 second minimum.

Q. Does Buyers Online credit switching fees?
A. Yes. Up to $10 will be charged by your local phone company to switch your long distance service to Buyers Online. When you get your local telephone bill, and it shows the switching fee, keep a copy of those page (s) and send them in with your first Buyers Online payment. The credit will then appear on your next invoice.

Q. What are the billing increments?
A. All calls are billed in 6 second increments, with an 18 second minimum.

Q. Will any long distance charges appear on your local phone bill ?
A. No. We bill directly on a separate invoice.

Q. What are Buyers Online PICC and USF fees?
A. The FCC imposed PICC fee is $0 for residential lines and $4.28/line for the first Business and $1.50 per line for each additional business line. The FCC imposed USF (Universal Service Fund) of 5.9% will be charged on all interstate and international calls.

Q. What are the billing options?
A. Buyers Online is a direct-billed service, which means customers will receive a separate statement each month for their long distance service.

Q. Does Buyers Online accept Credit Card payments?
A. Yes, you can choose to have your charges billed directly to your credit card.

Q. Are there monthly Access Charges?
A. There are no monthly Access Charges.

Q. What is the monthly Access Charges on Toll Free Service?
A. There is a $1 per toll free line monthly fee.

Q. What is the rate on my toll free number?
A. The rate on your toll free number (s) is the same low 5.47 cents per minute for interstate calls and the same low intrastate rate as your non-toll free telephone numbers.